Returns & Refunds
Returns & Refunds
At SHON ENTERPRISES, we aim to provide high-quality products and a smooth shopping experience. Please review our returns and refunds policy below.
1. Return Policy
We accept returns within 14 days of delivery for items that are:
- Unused
- In their original packaging
- In resalable condition with all tags intact
To initiate a return, please contact us with your order details:
📧 shonenterprisesuk@gmail.com
📞 07931 134488
2. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery.
- We will arrange a replacement or full refund
- Return shipping costs will be covered by us
- Please provide clear photos of the damage to help us process your request quickly
3. Refund Process
Once we receive and inspect your returned item:
- Refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
Note: Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal Protective Equipment (PPE)
- Used food-contact items
- Custom or made-to-order products
- Items marked as “Final Sale”
5. Contact Us
If you have any questions about our Returns & Refunds policy, feel free to contact us:
📧 shonenterprisesuk@gmail.com
📞 07931 134488
Our customer support team is always here to assist you.
